METAbodyWORKS Cancellation and Refund Policy
In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists time, we have the following policies:
Late/Missed Appointments
Please arrive for your appointment 10 minutes prior to your allocated time. This allows you the time to fill out the appropriate client form, and prepare for the service. Time for your appointment has been allocated for you. Late arrival may result in a shortened session time in order that we can accommodate appointments following you. Full payment for your session will be required.
Late or missed appointments exclude others from receiving treatment and inconvenience both the therapists and other waiting clients.
Cancellations
If a client cannot keep an appointment with us, it is expected that notice is given as soon as possible by calling the clinic and leaving a message if after hours. Failure to give notice will result in a charge for your session unless there are extenuating circumstances. If less than 6 hours notice is given, the full treatment fee will apply. However, provision of another appointment within 48 hours at no charge, but at our convenience, will be made in an attempt to provide continuation of treatment. If the client does not accept our offer of an alternative appointment, payment in full is expected.
Refunds
No refunds will be given for deposits paid, cancellations with less than 6 hours notice, or gift certificates purchased. The owner(s) reserve the right to make the final decision on this policy.
Additional (prepayments and securing appointment times)
Any service beyond 1 hour or back-to-back bookings will require a credit card or deposit to secure your appointment.
Inappropriate Conduct
The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment.
These policies have been adopted to ensure that the professionalism and ethics of our clinic are respected, and to ensure your scheduled service is a stress-free and relaxing experience.
If you have any questions about our policies, please contact us at 613-929-3457 or [email protected].
In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists time, we have the following policies:
Late/Missed Appointments
Please arrive for your appointment 10 minutes prior to your allocated time. This allows you the time to fill out the appropriate client form, and prepare for the service. Time for your appointment has been allocated for you. Late arrival may result in a shortened session time in order that we can accommodate appointments following you. Full payment for your session will be required.
Late or missed appointments exclude others from receiving treatment and inconvenience both the therapists and other waiting clients.
Cancellations
If a client cannot keep an appointment with us, it is expected that notice is given as soon as possible by calling the clinic and leaving a message if after hours. Failure to give notice will result in a charge for your session unless there are extenuating circumstances. If less than 6 hours notice is given, the full treatment fee will apply. However, provision of another appointment within 48 hours at no charge, but at our convenience, will be made in an attempt to provide continuation of treatment. If the client does not accept our offer of an alternative appointment, payment in full is expected.
Refunds
No refunds will be given for deposits paid, cancellations with less than 6 hours notice, or gift certificates purchased. The owner(s) reserve the right to make the final decision on this policy.
Additional (prepayments and securing appointment times)
Any service beyond 1 hour or back-to-back bookings will require a credit card or deposit to secure your appointment.
Inappropriate Conduct
The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment.
These policies have been adopted to ensure that the professionalism and ethics of our clinic are respected, and to ensure your scheduled service is a stress-free and relaxing experience.
If you have any questions about our policies, please contact us at 613-929-3457 or [email protected].